We can see today amidst the Covid pandemic situation, how important the health care institutions are. Their role has grown from health care providers to life-saving units for the country. Many governments worked closely with the health care institutions not only in metropolitan cities but also with villages in the interiors, to contain and control the spread of the pandemic.
This has brought to light many of the issues that traditional Hospital Managements are normally facing today.
Long hours in waiting and minimal data available
Gone are the days where a patient booked a token, waited for the doctor, quarreled with fellow patients and nurses, and finally, got to see the doctor. The doctor is then forced to rely on minimal data to prescribe a diagnosis.
To ensure patient care they must be diagnosed properly and are cared for well. Without the availability of all relevant information, this can never be fulfilled.
It is unimaginable to go through something like this on today’s date. It is very outdated for clinics and hospitals to follow this system when modern technologies are used to automate many of the processes in a hospital. Patients today are also too busy to go through all of this when they get ill and need a speedy recovery.
Segregated data and unwanted repeated tests
Another major problem for running hospitals and clinics is the segregation of data across various systems. To give proper health care it is important to collect all health-related data and consolidate them.
Under traditional systems, there is no way to get information on a patient’s treatment from other hospitals or clinics if it is not provided by the patient. Patients are very often required to do tests repeatedly even if they have already done them from other facilities recently.
Acquiring patient history
When a patient is at the doctor for some critical illness, his blood samples, x-rays, other vital reports, previous medical history, etc. need to be summarised to the doctor before he can make a proper diagnosis. Any error in these areas can be very fatal. Physically keeping such large data on patient history will require a large amount of space and it will be very difficult to access such information at the right time. Safely storing such large data is costly too.
Billing and managing insurance claims
In many countries, it is mandatory that the medical expenses of the citizens be covered by insurance. In such an area a major portion of the revenue comes through the insurance companies and not directly from the patient’s pocket.
In the traditional hospital system, it is a common scene that during billing, the patient has to go through the trouble of having to pay extra for the treatment and care he received which are not covered by insurance which is completely avoidable with the help of a proper HMS solution.
The hospital management will have to tackle larger issues in processes like billing, documentation, submission, and reconstitution. Recruiting new employees for this purpose will be very expensive and distributing these responsibilities to existing staff will decrease their productivity leading to major quality issues.
Furthermore, if you have multiple branches, these issues will be amplified exponentially. A single solution that can solve this problem is to rely on solutions like HMS. HMS lifts much of the workflow. Studies have shown that Hospitals that use HMS have been able to increase profit and provide better health care to patients. It will fully equip the workflow for any future unexpected emergencies like the COVID pandemic.
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